Frequently Asked Questions
Everything you need to know about our cleaning services
Do you service my area?
We proudly serve Huntsville, Alabama.
What is included in a standard cleaning?
Our standard cleaning covers all the essentials to make your home sparkle: cleaning and vacuuming floors, cleaning bathrooms, the kitchen, living areas, dusting, and more. You can also select additional services such as fridge and oven cleaning when booking.
Do you bring your own cleaning supplies?
Yes, we bring everything needed for your cleaning, including all supplies and equipment.
Do you move furniture?
For the safety of both our team and your furniture, we do not move heavy furniture. However, we'll clean around and under lighter items.
Do you pick up my mess?
We'll gladly tidy up light messes before starting your cleaning service.
What won't Huntsville Maid Service clean?
For health and safety reasons, our team cannot clean blood, feces, vomit, or urine from animals or humans. We also do not wash dishes, pots, or cups. However, if your dishwasher is empty, we'll gladly load it for you.
What is your pet policy?
We don't charge a pet fee. If your pets are not comfortable with new people, please make arrangements to have them put somewhere safe during the cleaning.
What is your satisfaction guarantee?
If you're not satisfied with your cleaning, we'll come back and re-clean within a 24-hour window (excluding weekends and holidays). If you're still not happy, we'll offer you a full refund.
Can I trust my cleaning professional?
Yes! All of our cleaners pass a thorough background check to ensure your peace of mind.
Do you have insurance?
Yes, Huntsville Maid Service is fully insured and bonded. We are more than happy to provide you with a copy of our certificate of insurance upon request.
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